Return Policy

 

Thanks for shopping with ElisaGrayce!

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Online Purchases - You will have 14 days to return an item from the date received for exchange or store credit.

In-Store Purchases – You have 14 days to return an item for exchange or store credit.  

All sales items, accessories and leggings are final sale.

All other merchandise must be returned unworn, unwashed, and with the original tags attached. Shipping and handling on returned merchandise is non-refundable. If you have received a damaged product please email us right away to resolve the issue at elisagrayce@gmail.com.

Online purchases must be sent back to 148 E. Main Street, Rock Hill SC 29730 and MUST be sent with a tracking number. Once we receive your return item, we will inspect it and notify you on the status of your store credit. If your return is approved, we will email you a gift card within 2-4 business days. 

Shipping

You will be responsible for your own shipping costs when returning an item. Shipping costs are non­refundable. 

Questions

If you have any questions on how to return your item to us, please contact us.​​​​​​​​​​​​